Privacy Policy

Privacy Policy

NeuraGlow respects your privacy. This policy explains how we collect, use, and protect information when you visit our website, place an order, contact us, or interact with our store.

Information we collect

We may collect information such as your name, email address, shipping address, billing address, phone number, order details, payment status, device information, browser information, and messages you send through our Contact page.

How we use information

We use customer information to process orders, provide tracking, respond to support requests, improve the website experience, prevent fraud, comply with legal obligations, and send marketing communications when you have opted in.

Payment information

Payments are processed through secure third-party payment providers. NeuraGlow does not store full credit card numbers on our own servers.

Sharing information

We may share necessary information with service providers such as payment processors, shipping carriers, ecommerce platforms, analytics tools, and customer support systems. We do not sell customer information as a core part of our business.

Marketing

If you subscribe to emails or SMS updates, we may send product updates, offers, and brand messages. You can unsubscribe using the link or instructions included in those messages.

Your choices

You may contact us to request access, correction, or deletion of personal information where applicable by law. Some information may need to be retained for order records, fraud prevention, or legal compliance.

Security

We use reasonable administrative, technical, and organizational safeguards to protect customer information. No online system can be guaranteed to be completely secure.