Returns Policy

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Last updated July 27, 2026 NeuraGlow

Return and Refund Policy

Last updated: July 6, 2026

We want you to feel confident shopping with NeuraGlow. If something is wrong with your order, please contact us and we will do our best to help.

Return Window

We offer a 7-day return window from the date your order is delivered. To request a return, you must start the return process within 7 days of receiving your order.

How to Start a Return

All return and refund requests must be started through our Contact Us page. Please include your order number, your name and email address, a short explanation of why you are requesting a return, and clear photos or videos if the item arrived damaged, defective, or incorrect.

Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

Return Eligibility

We accept returns for defective and non-defective products when the return is approved and the item meets our return requirements.

Items must be new, unused, and in original condition.
Items must be in their original packaging.
All included parts, accessories, manuals, and inserts must be returned.
Beauty and personal-care products that have been opened, used, worn, or applied to the body may not be eligible for return unless they arrived damaged, defective, or incorrect.

Return Approval

We accept return requests that are started within the 7-day return window and meet the eligibility guidelines in this policy. Once your return request is reviewed and approved, we will provide the next steps for returning the item by mail.

We may deny a return request if the item does not meet our return requirements, if the request is made outside the return window, if the item shows signs of use, or if the item was damaged due to customer misuse, improper care, or failure to follow instructions.

Exchanges

We do not accept exchanges. If an approved resolution is needed, we may offer a refund, replacement, store credit, or another resolution depending on the issue.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us through our Contact Us page within 7 days of delivery. Include your order number, a description of the issue, and clear photos or videos showing the problem.

Return Shipping

Returns are handled by mail. Customers are responsible for return shipping costs and for downloading, printing, and using the return label unless the item arrived damaged, defective, or incorrect and we approve otherwise.

Original shipping costs, if any, are non-refundable unless required by law. We do not charge a restocking fee.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund is approved. If approved, your refund will be issued to your original payment method. Refund processing may take up to 7 days after approval, and your bank or payment provider may take additional time to post the funds.

Non-Returnable Items

Used beauty or personal-care products
Opened hygiene-related products
Items missing original packaging, accessories, or parts
Gift cards
Final sale items
Items damaged due to misuse, improper care, or failure to follow instructions
Items returned without prior approval

Order Cancellations

Orders are processed quickly. If you need to cancel or change an order, contact us as soon as possible through our Contact Us page. We cannot guarantee cancellations or changes once an order has been processed or shipped.